Question 1

What warranty do your products come with?

Accepted Answer

Our products come with a 36-month warranty against manufacturing and workmanship defects under normal household use. The warranty covers manufacturing or workmanship issues that occur during the warranty period.

Question 2

What isn't covered under the warranty?

Accepted Answer

The warranty does not cover normal wear and tear; scratches, cuts, accidental or impact damage; incorrect cleaning, installation, assembly or maintenance; water, excessive moisture or improper storage; natural wood movement, grain, joint lines or minor variations; seasonal cracks or minor joint openings; upholstery fabric including normal fading or wear (the warranty applies to the frame and mechanisms, where applicable); harsh chemicals or improper dry-cleaning; minor dimensional variations of up to 2 inches; floor-level variations of up to 5 mm; products relocated from the original delivery location; or installation, assembly or repairs by unauthorised third parties. Coverage may become void if the product is modified, relocated, improperly handled, or repaired or installed by an unauthorised person.

Question 3

Do you offer an extended warranty?

Accepted Answer

छाया Furnitures offers an Extended Warranty for the 4th and 5th year on eligible products. It provides the same coverage, terms, conditions and exclusions as the standard 36-month warranty, and applies only where it has been purchased or confirmed for the eligible product.

Question 4

What happens if my product arrives damaged?

Accepted Answer

Inform the delivery team immediately and contact us at info@chaayafurnitures.com within 3 days of delivery. Share clear photographs and, where required, videos, along with your Order ID. For fragile products, an unboxing video is requested when reporting damage or defects. After assessment, we may provide repair, replacement, return, or another appropriate resolution.

Question 5

Do you use cookies?

Accepted Answer

छाया Furnitures may use cookies and similar technologies to improve website functionality and your browsing experience. You can manage cookie preferences through your browser settings.

Question 6

How do I opt out of promotional communications?

Accepted Answer

You may opt out of non-essential promotional communications at any time by using the unsubscribe option in our emails or by contacting us at info@chaayafurnitures.com. Essential service-related communications, such as order confirmations and delivery updates, may still be sent when required. For privacy or data-protection questions, contact info@chaayafurnitures.com.

Question 7

Is my personal information secure?

Accepted Answer

छाया Furnitures uses reasonable industry-standard security measures to safeguard personal and transaction-related information. Payments are processed through authorised payment gateways. We do not directly store your complete Credit or Debit Card details. Information may be shared only when necessary with trusted service providers, delivery partners or authorised third parties to process orders and support our operations.

Warranty & Support

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Proudly Made in India

Proudly Made in India

Warranty & Support

Still need help?

Proudly Made in India