Question 1

How can I track my order?

Accepted Answer

You can track your छाया Furnitures order using your Order ID and registered email or phone number. For order status, delivery updates, or any assistance, contact us at info@chaayafurnitures.com.

Question 2

How long will my furniture take to arrive?

Accepted Answer

We aim to deliver your order within the estimated delivery timeline communicated at the time of purchase. Customised furniture, being made-to-order, may require additional time for manufacturing and delivery. Delivery timelines may vary for certain PIN codes.

Question 3

What is your return policy?

Accepted Answer

Returns or replacements are available only for products that are damaged, defective, or different from the order received. Report any issue within 3 days of delivery with clear photos or videos. The return or replacement request must be raised within 7 days of delivery. Products must be unused, unmodified, and in their original condition and packaging.

Question 4

Can I cancel my order?

Accepted Answer

Orders may be cancelled within 24 hours of placing the order, provided the product has not entered production, pre-production, or shipping. After 24 hours, cancellation may be subject to a 5% cancellation charge and written confirmation from the customer. No cancellation requests will be accepted after 48 hours. Customised or made-to-order products may be subject to additional cancellation restrictions.

Question 5

What happens if my product arrives damaged?

Accepted Answer

Inform the delivery team immediately and contact us at info@chaayafurnitures.com within 3 days of delivery. Share clear photographs and, where required, videos, along with your Order ID. For fragile products, an unboxing video is requested when reporting damage or defects. After assessment, we may provide repair, replacement, return, or another appropriate resolution.

Question 6

Do you provide assembly services?

Accepted Answer

Installation availability and charges depend on the product and its delivery condition, as specified on the respective product page. Any applicable charges will be communicated to you before purchase.

Question 7

Can I customize my furniture?

Accepted Answer

Yes. You can submit a custom furniture request with dimensions, materials, and reference photos. Our team reviews each request and follows up with next steps.

Question 8

How long does a refund take?

Accepted Answer

If your order is eligible for a refund, the process begins after applicable products are collected from your premises. Once products are received and inspected at our facility, the refund is initiated within 2–3 business days. Refunds are generally processed through the original payment method or, where applicable, via NEFT. Any applicable processing, cancellation, or other charges may be deducted.

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