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How Do I Cancel an Item Purchased from छाया Furnitures?
- Cancellation Due to Damage or Defect
If you receive a damaged or defective product, please inform the delivery team immediately and contact us at info@chaayafurnitures.com within 3 days of delivery.
Our team will assess the issue and provide an appropriate solution, which may include repair, replacement, return, or another corrective measure, depending on the nature of the issue.
For fragile products, customers are requested to provide an unboxing video when reporting damage or defects.
- Wrong Product or Specification
If the product received does not match the specifications of your original order, please report the issue immediately by contacting:
Email: info@chaayafurnitures.com
- Cancellation Due to Change of Requirement
Orders may be cancelled within 24 hours of placing the order, provided the product has not entered production, pre-production, or shipping.
After 24 hours, cancellation may be subject to a 5% cancellation charge and written confirmation from the customer. No cancellation requests will be accepted after 48 hours.
Important
- Damage or defect complaints must be reported within 3 days of delivery.
- Cancellation is subject to the product's production and shipping status.
- Customised or made-to-order products may be subject to additional cancellation restrictions.
- Any refund, where applicable, will be processed according to छाया Furnitures' applicable refund policy.
For assistance with cancellations, returns or refunds, please contact info@chaayafurnitures.com.
Return & Replacement Policy
Returns or replacements are available only for products that are damaged, defective, or different from the order received.
- Report any issue within 3 days of delivery with clear photos/videos. The return or replacement request must be raised within 7 days of delivery.
- Products must be unused, unmodified, and in their original condition and packaging.
- छाया Furnitures may request photographs/videos or arrange an inspection to verify the issue.
- Once verified, we may repair or replace the affected part or product, depending on the nature of the issue and availability.
- Refunds, where applicable, will be processed after the returned product is received and verified, generally within 2–3 business days.
- Applicable refunds will be made through the original payment method or NEFT, as appropriate.
- Returns/replacements caused by misuse, modification, improper handling, or damage after delivery are not eligible.
For assistance, contact info@chaayafurnitures.com.
Return & Replacement Policy
Returns or replacements are available only for products that are damaged, defective, or different from the order received.
- Report any issue within 3 days of delivery with clear photos/videos. The return or replacement request must be raised within 7 days of delivery.
- Products must be unused, unmodified, and in their original condition and packaging.
- छाया Furnitures may request photographs/videos or arrange an inspection to verify the issue.
- Once verified, we may repair or replace the affected part or product, depending on the nature of the issue and availability.
- Refunds, where applicable, will be processed after the returned product is received and verified, generally within 2–3 business days.
- Applicable refunds will be made through the original payment method or NEFT, as appropriate.
- Returns/replacements caused by misuse, modification, improper handling, or damage after delivery are not eligible.
For assistance, contact info@chaayafurnitures.com.
Warranty Policy
At छाया Furnitures, our products come with a 36-month warranty against manufacturing and workmanship defects under normal household use.
What the Warranty Covers
The warranty covers manufacturing or workmanship issues that occur during the warranty period.
What the Warranty Does Not Cover
The warranty does not cover:
- Normal wear and tear from regular use.
- Scratches, cuts, accidental or impact damage.
- Damage caused by incorrect cleaning, installation, assembly or maintenance.
- Damage caused by water, excessive moisture or improper storage.
- Natural expansion, contraction, wood grain, joint lines or minor variations in solid wood.
- Seasonal cracks, splits or minor joint openings caused by natural changes in humidity.
- Upholstery fabric, including normal fading or wear. For upholstered furniture, the warranty applies to the frame and mechanisms, where applicable.
- Damage caused by harsh chemicals or improper dry-cleaning.
- Minor dimensional variations of up to 2 inches due to materials and manufacturing processes.
- Floor-level variations or unevenness of up to 5 mm, including minor gaps.
- Products relocated from their original delivery location.
- Installation, assembly or repairs carried out by unauthorized third parties.
Important
Warranty coverage may become void if the product is modified, relocated, improperly handled, or repaired/installed by an unauthorized person.
Any extended or paid warranty, where offered, will be subject to the same warranty conditions and exclusions.
Warranty Support
For warranty assistance, please contact us at:
Email: info@chaayafurnitures.com
Our team will review the concern and provide the appropriate resolution as per the warranty terms.
Extended Warranty Policy – छाया Furnitures
छाया Furnitures offers an Extended Warranty for the 4th and 5th year on eligible products.
The Extended Warranty provides the same coverage, terms, conditions and exclusions as the standard 36-month warranty, subject to the applicable extended warranty purchased by the customer.
What is Covered?
The Extended Warranty covers eligible manufacturing and workmanship defects under normal household use during the 4th and 5th year.
What is Not Covered?
All exclusions and conditions mentioned in छाया Furnitures' standard Warranty Policy continue to apply during the extended warranty period, including:
- Normal wear and tear
- Accidental damage, scratches or misuse
- Incorrect installation, assembly or repair
- Water or moisture damage
- Natural wood movement, grain variations and seasonal changes
- Upholstery fabric wear and fading
- Damage caused by harsh chemicals or improper cleaning
- Acceptable dimensional or floor-level variations
- Products relocated from their original delivery location
- Repairs or modifications carried out by unauthorized persons
Important
The Extended Warranty does not provide additional or different coverage from the standard warranty. It simply extends the applicable warranty period to the 4th and 5th year, subject to the same terms, conditions and exclusions.
The Extended Warranty is applicable only where it has been purchased/confirmed for the eligible product.
Warranty Support
For any warranty or extended warranty assistance, please contact:
Email: info@chaayafurnitures.com
Our team will review the concern and provide an appropriate resolution in accordance with the applicable warranty terms.
Delivery Policy
At छाया Furnitures, our delivery and support team coordinates with you to ensure a smooth and hassle-free delivery and installation experience.
- First Delivery Attempt: Delivery is free for the first delivery attempt to the registered shipping address, unless otherwise specified at the time of purchase.
- Missed Delivery: If delivery cannot be completed due to the customer's unavailability, additional charges may apply for subsequent delivery attempts.
- Floor Delivery: If a service lift is not available, our delivery partner will deliver the product up to the ground floor, wherever applicable.
- Preferred Delivery Timing: Additional charges may apply for weekend or specific-time delivery requests, where available.
- Holding Period: Once your order reaches the nearest delivery centre, we will hold it for up to 10 days if you are unable to receive it. Additional storage/holding charges may apply after this period.
For delivery assistance, please contact info@chaayafurnitures.com.