Terms of Use

The website chaayafurnitures.com is an e-commerce portal, owned and operated by the Company. Use of the website is subject to your acceptance without any modifications to all the terms and conditions made by the Company, as its sole discretion and stated on the website.

User will agree to the terms and privacy policy of the Company by:

1. Using the services and facilities provided by the website in any way.
2. Browsing the content on the website.

The Company shall not be required to notify you about the modifications made in the terms; the revised terms should be determined by checking the website on a regular basis. Use of services and facilities on the website is subject to the current version of the policy, hence to know about any updates in the policy shall be the sole responsibility of the user.

The product shown in the image is a reference product and the new manufactured product can look different from the one shown in the image due to various factors like lighting, manual polish, wood's texture, etc. The materials used in some of our solid wood products depend on design and functionality. While the primary composition is made from Solid Wood, specific components like back panels or drawers may utilize secondary materials such as MDF, metal, or plywood, varying by product. Please note that in case of Solid Wood products, slight grains would be visible. There may be a slight variation in finish between the actual product and the 3-D designs which are being displayed on our website.

chaayafurnitures.com provides an Internet based platform to sell their products and merchandise on the website. Such services enable users to purchase home furnishing products upon placing an order. Once an order placed, the Company will ship the product, and the user will be entitled to pay for it.

According to the Indian Constitution, a person under the age of 18 is minor. Services and facilities offered on our website shall not be available for minors. Please note if you are living outside of India then it's your responsibility to make sure whether you are eligible or not for our services. Persons barred under the laws of India are not permitted to use our services. The Company reserves the end right to reject or grant the access to a new user or terminate the access of existing users, at any time. Also, the Company shall not be required to furnish any reason for it.

The website registration process enables a user to access the services. Certain user information is required to create an account at our website. It is the sole responsibility of the user to maintain the confidentiality of the User Id and password received upon completion of the registration. Users are also responsible for any activity occurred under the account, thus make sure to exit at the end of each session to prevent unauthorized access of your account or breach of security. The Company shall not be responsible for any loss or damage emerged if you fail to obey the terms. User is responsible for the validity of account information provided during the website registration process. In case of submission of untrue, incomplete or inaccurate information the Company has the end rights to suspend or terminate your account. We hereby state that we'll call or message regarding the commercial communication about our company on the aforesaid number given by you.

The Pricing Information relating to the Product shall be as displayed on the Website and as disclosed to You at the time of Your purchase/order. We do not guarantee that the price will be the lowest for similar products within any given locality, city, region or geography. Prices and availability are subject to change without notice or any consequential liability to You. While छाया Furnitures strives to provide accurate information relating to Products and Services including pricing information or availability, but typographical and other errors may occur. In the event that a Product or Service is listed at an incorrect price or with incorrect information due to an error, छाया Furnitures will have the right to modify the price of the Product or Services and contact You for further instructions via e-mail address provided by You at the time of registration, or cancel the order and notify You of such cancellation. If छाया Furnitures cancels the order after the payment has been processed, the said amount will be remitted to Your account from which the payment was made. छाया Furnitures reserves the right to change the discounts offered at any time during the sale and without prior notice.

By using the छाया Furnitures website, you agree to:

• Use the website and its services only for lawful purposes and in accordance with these Terms of Use.
• Not copy, reproduce, distribute, modify, sell, or misuse any website content, designs, images, or materials without prior permission.
• Not use automated tools, bots, spiders, scraping, hacking, or other unauthorized methods to access or interfere with the website.
• Not upload or share content that is unlawful, defamatory, obscene, abusive, misleading, infringing, or harmful.
• Not upload viruses, malware, or any material that may damage or disrupt the website, its servers, or networks.
• Not attempt unauthorized access, security breaches, reverse engineering, or any activity that may compromise the website or its systems.
• Not collect, misuse, or share personal information of other users without authorization.
• Ensure that any content submitted by you complies with applicable laws and does not violate the rights of छाया Furnitures or any third party.
• Accept responsibility for any loss, damage, or violation arising from your misuse of the website or breach of these Terms.
• Understand that छाया Furnitures may work with manufacturing, supply, delivery, or service partners. Any applicable product warranty, guarantee, certification, or service commitment will be subject to the respective terms communicated for that product or service.

छाया Furnitures reserves the right to restrict or terminate access to the website where these obligations or applicable laws are violated.

You can track your छाया Furnitures order using your Order ID and registered email or phone number.Tracking link: For order status, delivery updates, or any assistance, please contact our customer support team at: Email: info@chaayafurnitures.com Our team will be happy to assist you with your order status and delivery updates.

We aim to deliver your order within the estimated delivery timeline communicated at the time of purchase. Delivery may take longer in exceptional circumstances such as natural calamities, transport disruptions, or other unforeseen events. We will keep you updated and make every effort to deliver your order at the earliest. Customised furniture, being made-to-order, may require additional time for manufacturing and delivery. Delivery timelines may vary for certain PIN codes.

• We aim to provide transparent pricing with no hidden charges.
• Delivery charges, if applicable, will be clearly mentioned at the time of purchase.
• Additional charges may apply for a missed delivery or subsequent delivery visit caused by the customer.
• Installation availability and charges depend on the product and its delivery condition, as specified on the respective product page.
• Any applicable charges will be communicated to you before purchase.
• For assistance, contact us at info@chaayafurnitures.com.

We recommend that you carefully inspect your furniture at the time of delivery and before our delivery/installation team leaves your premises.

Please check the following:

1. Overall Condition: Check for any visible cracks, breakages, scratches, chips, unfinished areas, or other damage.
2. Surface Finish: Minor dust or temporary dullness can occur during transportation. Our team may clean or polish the surface where required.
3. Damage or Defects: If you notice any damage, please inform the delivery team immediately and contact us at info@chaayafurnitures.com. Our team will assess the issue and arrange appropriate repair or replacement, where applicable.
4. Assembly: If your product requires assembly, please ensure it is properly assembled and all parts are accounted for before the team leaves.
5. Wall-Mounted Products: For products requiring wall installation, please confirm the desired installation location in advance and ensure that the necessary permissions are available.
6. Stability: For tables, chairs and other floor-standing furniture, check that the product is stable, level and properly positioned.
7. Sofas & Seating: Check the stability of the structure, upholstery and fabric for any visible defects.
8. Storage Furniture: Check drawers, cabinets and internal areas for proper finishing, smooth operation and any loose or sharp pieces.
9. Natural Wood Variations: Natural wood may have variations in grain, texture and colour. These are natural characteristics and are not necessarily considered defects.
10. Seasonal Changes: Natural wood may expand or contract slightly due to changes in humidity, particularly during rainy seasons. This may temporarily affect drawers or joints.

Please inspect the product carefully before accepting the delivery and after installation, where applicable. Any damage caused by improper handling, misuse, modification or self-installation after successful delivery will not be covered under the applicable replacement or repair policy. For any issue noticed during delivery or installation, please report it to our team immediately at: Email: info@chaayafurnitures.com

छाया Furnitures makes every effort to ensure that our products are represented accurately on our website, including their design, materials, colours and finishes. However, as many of our products use natural wood and other natural materials, each piece may have slight variations in grain, texture, colour, knots and finish. These natural variations are unique characteristics of the material and should not be considered defects. Therefore, the actual product may have minor variations from the images displayed on the website due to natural material characteristics, lighting, photography and screen settings. We ensure that every product meets our quality standards and is manufactured as per the specifications communicated at the time of purchase.

At छाया Furnitures, every product undergoes quality checks before dispatch to ensure it meets our standards. If your product arrives with transportation damage or a manufacturing defect such as issues with balancing, levelling, finish, paint, fabric, structure, or other manufacturing-related specifications, please: Report the issue to the delivery/installation team at the time of delivery, wherever possible. Contact our Customer Support team at info@chaayafurnitures.com. Share clear photographs and, where required, videos showing the issue. Provide your Order ID and relevant product details. Our team will review the complaint and respond within 1–2 business days. Depending on the nature and extent of the issue, we may provide repair, replacement, or another appropriate resolution in accordance with our applicable policies.

छाया Furnitures will assess whether an issue qualifies as a manufacturing defect, transit damage, or normal characteristic of the product. The final determination will be made based on our quality standards, product specifications, inspection and supporting evidence. Issues caused by misuse, improper handling, unauthorized modification, self-installation, normal wear and tear, or natural variations in materials may not qualify as manufacturing defects.

If your order is eligible for a refund, छाया Furnitures will process it according to the following guidelines: For cancelled products, the refund process will begin after the applicable products are collected from your premises. Once the products are received and inspected at our facility, the refund will be initiated within 2–3 business days. Refunds will generally be processed through the original payment method or, where applicable, via NEFT. Any applicable processing, cancellation, or other charges may be deducted from the refund amount, depending on the order and applicable policy. For refund-related assistance, contact us at info@chaayafurnitures.com.

Yes. If you have ordered multiple products from छाया Furnitures, you may request delivery in a single shipment. We will make every effort to deliver the products together. However, if the products are stored at different warehouses or have different manufacturing/dispatch timelines, they may be delivered separately. The applicable delivery timeline will be communicated based on your order and product availability. For assistance with combined delivery, contact us at info@chaayafurnitures.com.

By using the छाया Furnitures website, you may receive updates, offers, newsletters, and other communications from us through SMS or email. You can unsubscribe or opt out of promotional communications at any time by using the unsubscribe option provided in our emails or by contacting us at info@chaayafurnitures.com. Essential service-related communications, such as order confirmations and delivery updates, may still be sent when required.